FAQ | WeDeliver

What is my unique customer number?

You must include your unique customer number in first line of your address when shipping your package to us.

You can find your unique customer number by logging in and going to your dashboard, along with the full delivery address.

What is the UK delivery address?

How long will it take to receive my goods?

Once your goods are received from your supplier into our warehouse in Poole we aim to dispatch them with our next sailing, either every Monday or Thursday. We aim to arrange CI delivery a day after sailing, subject to Customs clearance. You will be required to declare the goods on a Customs GST website and paying GST as appropriate.

Can I claim VAT on the goods received in Jersey and Guernsey?

Do I pay GST on my goods?

Are there any additional costs?

What happens if I cancel my order?

If the goods have already been accepted by our Poole warehouse, your supplier can still collect until the shipping date to Channel Islands . We will not charge you for a delivery to Jersey but may need to charge you an administration fee.

If your goods have been dispatched from Poole, you will have to pay to return them back to UK. Please contact our office for assistance if this is the case: [email protected]

What happens if my order is split into multiple deliveries by the retailer?

Do you have any restrictions on the type of goods that can be shipped?

Are my goods insured?

How can I find out how my delivery is progressing?

What happens if there is no one to receive the goods at the UK delivery address?

What happens if my item is bigger than originally paid for?

All items will be weighed on arrival in Poole and Jersey. If your delivery is larger than originally paid for, we will notify you and advise of the difference in cost. When the outstanding amount has been received, your item will be delivered.

In Guernsey and Jersey deliveries are only made when convenient time has been agreed with you.

Do you deliver IKEA orders?

We deduct the 20% VAT from the price you pay, add shipping costs of 20%, GST at 5% and local delivery from £10; there are no hidden extras*.

As an example:

Items (minimum order size) £240.00

Less VAT at 20% -£40.00

Subtotal £200.00

Add shipping and delivery @20% £40.00

Total before GST £240.00

Jersey GST at 5% £12.00

Total you pay for your IKEA order £252.00

Island wide delivery * £10.00

Total Invoice from We Deliver £262.00

* All delivery costs are based on 1 man delivery, with suitable site access and further charges will be applicable if crane, HI-AB or additional men are required to complete delivery.

Island wide delivery ranges between £10.00-£40.00